Kate Stier on the Value of Building Trust Through Consistent Community Outreach

Kate Stier shares how Capital Health has built trust across central New Jersey through a long-term commitment to community outreach, preventive screenings, educational publications, and boots-on-the-ground engagement. 

As Director of Public Relations and Community Outreach, she leads a team that works directly in the community to help patients access care before health issues become crises.

Kate discusses the importance of leadership support, why consistency matters more than one-time campaigns, and how Capital Health has dramatically expanded its outreach efforts by empowering nurses, physicians, and executives to participate in community events. 

She also reflects on the career lessons she’s learned over three decades in healthcare marketing, including the value of volunteering, mentorship, and showing up when the work needs to be done. 

Takeaways

  • Sustainable community trust is built through consistent outreach efforts that show up year after year.
  • Leadership support is one of the most important factors in scaling successful community engagement programs.
  • Community screenings help identify health risks early while strengthening relationships between healthcare organizations and the populations they serve.
  • Educational content and publications can position healthcare organizations as trusted resources rather than just providers of care.
  • Empowering nurses and clinicians to participate in outreach initiatives creates stronger connections with community members.
  • High-performing outreach teams succeed by combining clear individual responsibilities with strong collaboration and trust.
  • Career growth in healthcare marketing often comes from volunteering, raising your hand for new opportunities, and building relationships over time.
  • The most effective healthcare marketers stay connected to their organization’s mission and find ways to live it beyond their job description.

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